Privacy & Cookies Policy

Looking after your information is central to our values as an organisation. We want everyone who supports us, or who comes to us for support, to feel confident about how any personal information they share will be looked after or used.

The Brecon and District Mind Privacy Policy is reviewed regularly and May change, currently displaying version 2.1, updated December 2020. Any amendments to this policy will be clearly displayed on our website

Who Are We?

Here at Brecon and District Mind (“Brecon and District Mind”/”we”/”us”), we are committed to protecting your personal information and to reassure you that that you have control over the information we store about you and what types of information you would like to receive from us.

For further information about our privacy practices, please contact our Data Protection Officer by:

• Writing to Brecon and District Mind, Ty Croeso, St David’s House, 48 Free Street, Brecon, Powys. LD3 7BN 

• Calling us on 01874 611529

• Emailing to info@breconmind.org.uk

What Information We Collect

The personal information we collect might include your contact details such as name, date of birth, email address, postal address, telephone number and credit/debit card details (if you are making a purchase or donation), as well as information you provide in any correspondence between us.  

Personal Information is any information that could be used to identify natural persons. Personal Information may also include special categories of personal data or criminal conviction and offences data. 

You can be confident that:

  • We only use personal information in the ways we need to and that is expected of us.
  • We will keep you up to date with our work, including how we are campaigning to improve services, raising awareness, promoting understanding as well as our fundraising activities.
  • But we only use your personal information to do this if you have previously told us that is OK.
  • We will make it easy for you to tell us how you want us to communicate with you, including how to opt out from future communications – and we promise your request will respected straight away.
  • We will never release your information to organisations outside Mind for their marketing purposes.
  • We will be especially careful and sensitive when engaging with vulnerable people or those we have reason to believe might be vulnerable.
  • We take all reasonable care to safeguard your personal information through security policies and secure business processes.
  • We will always provide easy ways for you to contact us. Our Data Protection Officer (Val Walker) is happy to answer any queries you have, at any time.

We also gather general information about the use of our websites, such as which pages users visit most often and which services, events or facilities are of most interest. We may also track which pages users visit when they click on links in Mind emails. We may use this information to personalise the way our websites are presented when users visit them, to make improvements to our websites and to ensure we provide the best service for users. Wherever possible we use aggregated or anonymous information which does not identify individual visitors to our websites

We may also collect health information if you tell us about your experience or the experiences of a friend or relative; however, you can decide if you want to remain anonymous or if you are happy to share your personal details

How We Collect Information

We may collect information about you when you interact with Brecon & District Mind. There are many occasions when this could happen, for example: if you enquire about our activities, register with us, donate to us, ask a question about mental health, purchase something, apply for a job or volunteering opportunity, if you chose to provide some optional feedback or otherwise provide us with personal information. And this may be when you phone us, go onto our website, from our shops, through the post, or in person.

Direct communication with us – This could be any situation in which you communicate with us, such as by post, email, phone, text or in person. We may need to keep information about you to get back in-touch. This can also include situations where you kindly donate to us, complete a survey, or otherwise give feedback.

From third parties – Sometimes we receive referrals or information about individuals from our partners, this information is always communicated confidentially and securely and is done to help us provided our service to those who need it.

When you visit our website – We gather general information which might include which pages you visit most often and which services, events or information is of most interest to you. We may also track which pages you visit when you click on links in emails from us. We also use “cookies” to help our site run effectively. There are more details below – see ‘Cookies’.

We use this information to personalise the way our website is presented when you visit to make improvements and to ensure we provide the best service and experience for you. Wherever possible we use anonymous information which does not identify individual visitors to our website.

Why Do We Need This Information

We may use your personal information to:

  • provide you with the important advice and support you have asked us for, whether this be over our Information lines, through our publications or other important services.
  • provide or administer activities relating to all our services: updating you with important administrative messages, to help us identify you when you contact us, and help us to properly maintain our records.
  • Improve your experience with us. We may use your information to enhance the service that our staff provide, to fulfil your orders and gift aid declarations, to improve our information and communications, or to personalise the website to better suit your needs.
  • Provide you with information about our plans. This may be letting you know about new or enhanced services that we hope will be useful and interesting to you, and may include fundraising updates; of course, we will only do this with your consent, and you can change your mind and remove or add your consent at any time by contacting us.
  • Analyse the personal information we collect about you so that we can better understand our supporters, their preferences and needs and important trends.
  • We may need to disclose your information if required to do so by law (for example, to comply with applicable laws, regulations, and codes of practice or in response to a valid request from a competent authority); or, in order to enforce our conditions of sale and other agreements.

To do some of this, Brecon and District Mind may share your information with our trusted partners and suppliers, but is always carried out under our instruction, and is never for their marketing approaches. We ensure that they store the data securely and delete it when it is no longer needed.

 A note about the Sensitive Information we hold

If you contact us at Brecon and District Mind, you may choose to provide details of a sensitive nature. We only use it for the purposes of dealing with your enquiry, training, and quality monitoring or evaluating the services we provide. We will not pass on your details to anyone else without your express permission except in exceptional circumstances. Examples of this might include anyone reporting serious self-harm or posing a threat to others, children contacting us and sharing serious issues.  If you provide us with any Sensitive Personal Data by telephone, email or by other means, we will treat that information with extra care and always in accordance with this Privacy Policy.  Your personal information and details of the enquiries received are stored on a secure database for no longer than is necessary for the purposes of its use. We carry out periodic deletion of data whose retention period has expired and/or when the need to continue holding such data is no longer necessary.

How We Protect Your Information

We take the security of your personal information extremely seriously.

We have implemented appropriate physical, technical and organisational measures to protect the personal information we have under our control, both on and off-line, from improper access, use, alteration, destruction, and loss. 

And we only keep it as long as is reasonable and necessary, which may be to fulfil statutory obligations (for example, the collection of Gift Aid).

Here are some of the ways we protect your personal information:

  • Offline, your personal information is kept securely in our databases and offices, or, where relevant, by our partner companies.
  • We will take all reasonable steps to protect your personal information, but data can never be guaranteed as 100% secure. Please note that we will not be liable for any breach of security unless we have been negligent.
  • Links to other Websites and their security and privacy policies.  Our Web site may contain links to other sites. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content or the privacy practices employed by other sites. Please be aware that advertisers or Web sites that have links on our site may collect personally identifiable information about you. This privacy statement does not cover the information practices of those Web sites or advertisers.

Who Sees Your Information

The personal information we collect about you will be used by our staff (and volunteers) in Brecon and District Mind so that they can support you; also, by a few selected organisations that work with us or on our behalf to deliver our services; and possibly to legal and regulatory authorities if required to by law. This never involves us selling or sharing your personal information with organisations so that they can contact you for any marketing activities. Nor do we sell any information about your web browsing activity

Clients Rights Regarding This Information

You may ask us at any time to correct or delete information you think is inaccurate or unnecessary.  You have a right to know what personal information Brecon and District Mind holds about you.  You can ask us to update your details or request a copy of your personal information we hold, by contacting Brecon and District Mind in Writing to:

Brecon and District, Ty Croeso, St David’s House, 48 Free Street, Brecon, Powys. LD3 7BN

Tel: 01874 611529

Email: info@breconmind.org.uk

How We Use Cookies

Cookies are a standard method of registering user preferences when people use websites, to ensure a better and more personalised experience. These preferences are stored in a file on your computer’s hard disk drive. For example, a cookie would contain your preferred country of residence, so we do not have to ask you this questions each time you visit. Our website uses both persistent, session cookies and Third-party cookies. · Persistent cookies are cookies that stay on your computer permanently until you “manually” delete them. · Session cookies delete themselves automatically when you leave a website and go to another one or shut down your browser. · Third party cookies are used by our carefully selected and approved business partners who assist in the delivery of a high-quality website. Some of these suppliers may also set cookies during your visit to meet contractual obligations with us. These cookies do not store any personal details relating to you or your credit cards.

Types of cookies we use

We use Performance cookies, specifically those used by Google Analytics to measure the performance of our website and how you interact with it. More information on how Google collects, and processes data can be found here: www.google.com/policies/privacy/partners/.

We use Functionality cookies, which collect anonymous data to help deliver our websites services such as watching a video or communicating with us.

We use targeting and Advertising cookies that collect information on you web activity for the purpose of making advertisement and content more relevant to your interests

The purpose of these cookies

These cookies are used of analytic purposes to help us improve our services, we may use them to determine which of our webpages are the most popular or how much website traffic we are experiencing. Wherever possible we will keep this information anonymous.